Shipping policy

Shipping Policy

Thank you for shopping with Stone Angler Supply!

Every order is carefully packed and shipped with the same attention to detail that goes into handcrafting our soft plastic baits.

Order Processing

Most orders are processed and shipped within 1–3 business days after payment has been received.

Because our products are handcrafted in small batches, processing times may occasionally increase during:

  • New product launches

  • Holidays

  • High order volume

  • Inventory replenishment

  • Military obligations

Stone Angler Supply is proudly owned and operated by an Active Duty member of the United States Air Force. While we work hard to maintain fast turnaround times, military training, temporary duty assignments (TDY), emergency response requirements, or deployments may occasionally result in longer processing times.

If a significant delay is expected, we will post an announcement on our website and make every reasonable effort to notify affected customers by email.

We sincerely appreciate your patience and support.

Shipping Methods

Orders are shipped through the United States Postal Service (USPS).

Available shipping options will be displayed during checkout based on your location and order size.

Tracking information will be emailed once your order has shipped.

Shipping Rates

Shipping costs are calculated during checkout based on:

  • Order weight

  • Package dimensions

  • Shipping destination

  • Selected shipping service

Any free shipping promotions will be clearly displayed on our website when available.

Delivery Estimates

Delivery times are estimates provided by USPS and are not guaranteed.

Stone Angler Supply is not responsible for shipping delays caused by:

  • Weather

  • USPS delays

  • Customs processing

  • Natural disasters

  • Labor disruptions

  • Incorrect shipping addresses provided by the customer

  • Other circumstances outside of our control

Lost or Delayed Packages

If your package appears to be delayed, please allow additional time for USPS to complete delivery.

If tracking indicates your package has been delivered but you have not received it, we recommend:

  1. Checking around your delivery location.

  2. Asking neighbors or household members.

  3. Contacting your local USPS Post Office.

  4. Contacting us if you still need assistance.

While we are happy to help investigate shipping issues, Stone Angler Supply cannot guarantee reimbursement or replacement for packages marked as delivered by USPS.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If you notice an error, please contact us immediately at stoneanglersupply@gmail.com.

Once an order has shipped, we may be unable to change the delivery address.

Orders returned due to an incorrect address may require additional shipping charges before they can be resent.

Damaged Orders

Please inspect your package upon arrival.

If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery at stoneanglersupply@gmail.com.

Including photos of the product and packaging will help us resolve your claim as quickly as possible.

Questions

If you have any questions regarding shipping, please contact us at:

Stone Angler Supply

📧 stoneanglersupply@gmail.com

Thank you for supporting a small American business and a military family. We appreciate your trust and look forward to helping you catch more fish.