Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it. You must also provide your receipt or proof of purchase.

Due to the nature of soft plastic fishing baits, opened, used, or modified products cannot be returned. This includes products that have been rigged, scented, dyed, or otherwise altered after delivery.

To start a return, please contact us at stoneanglersupply@gmail.com. The shipping details will be provided after return approval.

Please do not send items back without contacting us first. If your return is approved, we'll provide instructions on how and where to send your package. Unauthorized returns will not be accepted.

If you have any questions regarding a return, you can always contact us at stoneanglersupply@gmail.com.

Damages and Issues

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right. Including photos of the product and packaging will help us resolve your claim more quickly.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Opened or used soft plastic baits

  • Products that have been rigged, fished, scented, dyed, or modified

  • Custom or special-order products

  • Clearance or sale items

  • Gift cards

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If your return is approved, you may place a new order for the item you would like after your refund has been processed.

If we shipped the wrong item or your order arrived damaged, we will work with you to resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at stoneanglersupply@gmail.com.